Request Information or Report a Problem
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Please visit Somerset Council or Avon and Somerset Police to report an incident of anti-social behaviour:
https://www.avonandsomerset.police.uk/report/anti-social-behaviour/
https://www.somerset.gov.uk/health-safety-and-wellbeing/anti-social-behaviour-report-it-here/
You can also contact them via phone:
Police: 101 (for emergencies please call 999)
Somerset Council: 0300 123 2224
You can report an abandoned vehicle to Somerset Council or DVLA, using the following links:
https://www.somerset.gov.uk/environment-and-food-safety/abandoned-vehicles/
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Somerset Council manages the kerbside collection of household rubbish, recycling and garden waste. For more information, including collection dates, ordering a new bin, and missed collections please visit the Somerset Council website or phone Somerset Council at 0300 123 2224.
Somerset Council operate a planned maintenance programme for cleaning highway surface water drains on all the roads they maintain. Where defects or flooding are identified, outside the planned programme, these will be dealt with as necessary.
Please report this online here:
https://www.somerset.gov.uk/roads-travel-and-parking/report-a-problem-on-the-road/
OR call Somerset Council directly on 0300 123 2224
Managed by Somerset Council, The Blue Badge Scheme provides national parking concessions for people with severe walking difficulties who travel as drivers or passengers. The scheme is also for people who are severely sight impaired and for people with hidden disabilities including autism and mental health conditions.
Click here to apply for a badge online or to renew your current badge.
Somerset Council: 0300 123 2224
Any identified damage to a roadside retaining wall or bridge should be reported to Somerset Council. When you report an incident, they will assess the severity and assign an inspector. If they are not responsible for the structure, Somerset Council will pass the report to the appropriate owner.
Report bridge or retaining wall damage here:
Contact Somerset Council directly: 0300 123 2224
Somerset Council offers National Concessionary Travel Scheme Passes for Somerset residents of pensionable age or who are disabled.
The bus pass is free, but there may be an administration charge for replacing a valid pass if it has been lost, stolen or damaged.
Find out more and apply for a concessionary bus pass here.
Alternatively, call Somerset Council directly on 0300 123 2224.
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Somerton offers a range of public car parks, some of which are maintained by Somerton Town Council.
The public car parks maintained by Somerton Town Council include Cox’s Yard, Paddock House, Unicorn, Yarlington, Brunel, Market Place and the Half Moon.
Please report any problems with these car parks to the Town Council on 01458 272236 or email [email protected]
If you get Housing Benefit or Council Tax Reduction, you must tell Somerset Council about changes to your circumstances relating to you or anyone in your household as soon as they happen.
You must provide original documents as evidence to support your changes. Failure to report changes that may affect your entitlement could result in loss of benefit.
Find out more:
Council Tax is payable to Somerset Council. For account enquiries, including new accounts and to find out how much Council Tax you owe or request a copy bill contact Somerset Council using the phone number, email or link below.
Somerset Council: 0300 123 2224
Email: [email protected]
https://www.somerset.gov.uk/council-tax/
For all reports of non-urgent crime, please use the Avon and Somerset Police online secure report system using this link.
You can also report any instances of crime anonymously and securely to Crimstoppers online or by calling 0800 555 111.
For all urgent crime, please call 999 immediately.
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Report all instances of damage to pavements and cycle paths to Somerset Council here.
When you report a defect in a footway or cycle path, Somerset Council will inspect it within 3 working days. The repair response time will depend on the type of defect you have reported and where it is.
Or phone Somerset Council direct on 0300 123 2224.
Somerset Council maintain and repair road signs and bollards to national standards, to provide safe access for all road users.
Report any damage to road signs or bollards here.
Contact Somerset Council direct on 0300 123 2224.
Please contact Somerset Council who provide a free service for the removal of dead animals from all public accessible areas.
Contact Somerset Council direct: 0300 123 2224
Please be advised they do not remove dead animals from private land, including homes, gardens, private shopping centres, colleges, schools, Parish Council and Housing Associations. This is the responsibility of the landowner and any incidents will need to be reported to them directly.
Somerton has a network of public access automated external defibrillators (AED) for use in cardiac arrest situations.
For more information, please contact the Town Council at 01458 272236 or by email:
Alternatively, click here to view a map of the defibrillators located in Somerton.
Somerset Council encourage responsible dog ownership, offer advice and investigate any issues arising from irresponsible dog ownership. This includes constant dog barking; dangerous dogs; lost or stray dogs and aggression towards other animals.
Find out more on Somerset Council’s website here
If you find a dog that you think is lost or a stray, phone 01823 215013 to report it to the Somerset Dog Warden Service at St Giles Kennels.
Somerset Council will investigate areas where repeated dog fouling is an issue or instances where a known individual is allowing their dog to mess in a public area.
Report dog fouling online using the link below:
Contact Somerset Council direct: 0300 123 2224
Somerset Council operate a planned maintenance programme for cleaning highway surface water drains on all the roads they maintain. Where defects or flooding are identified, outside the planned programme, these will be dealt with as necessary.
Report a problem with a Drain or Drain cover here
Contact Somerset Council direct on 0300 123 2224.
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To find out who your distribution networker operator is, or what to do in a power cut, please call National Grid on 0800 40 40 90. Or click on the link below to learn more.
https://www.nationalgrid.com/electricity-transmission/
If you experience a power cut, please call 105.
For all issues pertaining to the environment, including pollution; pests; food safety; noise and nuisance; licensing; street care and grounds maintenance please report to Somerset Council using the link below to.
You can also contact Somerset Council direct on 0300 123 2224 or contact the Environment Incident Hotline (open 24 hours) on 0800 80 70 60.
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Fires spread very quickly, so the first priority is to warn others around you. If you’re in a building and it doesn’t delay your escape, then press the nearest fire alarm and call 999 or 112 for emergency help. If it delays you, make the call when you’ve left the building. Try to keep everyone calm and assist people to evacuate as quickly as possible.
Devon and Somerset Fire and Rescue Service respond to local fire emergencies.
Somerton Fire Station: 01392 872200
More advice on fires is available from St John Ambulance.
If water is entering your property and you are in immediate danger, phone 999 and follow advice from the emergency services.
Floodline: 0345 988 1188
Sign up for flood warnings using the government’s free service.
Report a flooded road to Somerset Council.
Contact Somerset Council at [email protected] or call 0300 123 2224 to report flooding from smaller watercourses, from surface water run-off or from groundwater flooding caused by water rising up through the ground.
More information and advice on flooding is available on the Somerset Council Website.
Flyposting is illegal temporary advertising and generally taken to be the ‘display of advertising material on buildings and street furniture without the consent of the owner’.
Somerset Council generally remove any illegal adverts on public property verges, railing, lamp columns and so on are immediately, especially if considered a distraction to drivers.
Report Flyposting to Somerset Council using the link below:
Or contact Somerset Council direct on 0300 123 2224.
Fly-tipping is a crime punishable by fine or imprisonment. It is a threat to health, wildlife and Somerset’s landscape and environment, as well as a cost to tax payers.
Somerset Council is responsible for dealing with fly-tipping on public land. Tackling fly-tipping on private land is the responsibility of the landowner.
Report instances of Fly Tipping to Somerset Council below:
Or contact Somerset Council direct on 0300 123 2224.
All fraud should be reported to Action Fraud, the UK’s national reporting centre for fraud:
Use the online reporting tool on the Action Fraud website
Call 0300 123 2040 Monday to Friday, 08:00 to 20:00
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Somerset Council will remove graffiti from their own property within 7 days and will advise private owners to try and achieve the same – however, the responsibility for removal from other properties lies with the respective owner.
Graffiti is in some circumstances considered criminal damage by the police and therefore if your property is affected this should be reported to them.
You can report a problem with graffiti on Council property using the link below:
You can contact Somerset Council direct on 0300 123 2224.
If your propery has been affected by Graffiti, please contact Avon and Somerset Police on 101 or report it online here.
Somerton Town Council is funded by the residents of Somerton. Subject to funds being available, the Town Council may provide financial support to community organisations working in Somerton for the benefit of the community, whilst providing value for money for local taxpayers and ensuring that public money is spent in a responsible manner.
Find out more about our community grant scheme here.
Or contact Somerton Town Council direct on 01458 272236 or email:
If you smell gas, call the Gas Emergency number on 0800 111 999 to report the incident. Don’t go back into the property; wait for advice from the emergency services.
Find more information and advice on the National Gas Website.
There are several grit bins available for use in Somerton. They are located at Wessex Rise; Manor Court (behind the Parish Rooms); Cox’s Yard Car Park by the toilets and the Half Moon car park.
Please contact Somerton Town Council to report any issues with the grit bins in Somerton on 01458 272236 or by email:
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A hate crime is when someone commits a crime against you because of your disability, gender identity, race, sexual orientation, religion, sex or any other perceived difference.
Phone 999 if a crime is happening now or if someone is in immediate danger
Phone 101 if it is not an emergency
Or fill in the online crime form at Avon and Somerset Police
If you have been a victim of a hate crime and would like support, or support with reporting a hate crime, please contact the hate crime support service in Somerset, which is called SARI (Stand Against Racism and Inequality).
You can visit their website, contact them by phone on 0117 942 0060 or by email [email protected]
Somerset Council are responsible for arranging for hazards that are causing danger or an obstruction on the road to be cleared.
Examples of hazards can include a tree branch, hazardous waste, traffic cones, a blown tyre or dumped rubbish.
Report a hazard on the road to Somerset Council by using the link below:
Or contact Somerset Council direct on 0300 123 2224.
Somerset Council maintain a ‘List of Streets’ which identifies all roads (or parts) that they are responsible for maintaining as highways at public expense.
To find out more, visit the Somerset Council website or email [email protected]
Somerset Council provides information and advice for house related queries on their website. This includes issues such as affordable housing; financial support; refugee resttlement; homelessness and maintaining housing standards.
Please follow the link below to find out more:
Or contact Somerset Council direct on 0300 123 2224.
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If you find an animal that is trapped or hurt, please contact Highbridge based wildlife rescue charity Secret World on 01278 783250 or RSPCA on 0300 123 0721 or visit the links below.
You can report snow and ice on the road to Somerset Council using the link below:
If you need to report a problem with snow and ice outside normal working hours – Monday to Friday 8.30 am to 5pm – and you believe it is an urgent problem and a risk to public safety, please phone 0300 123 2224.
For more information, visit the Somerset Council Website.
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Somerset Council administer and issue licences, permits, consents and notices for a wide range of activities in Somerset. This includes Taxis, Street Trading, Alcohol and Entertainment, Campsite and Animal.
Find out more about liscensing on Somerset Council’s website.
Somerset Council are able to remove litter from their own land. This includes pavements, public paths and play areas.
Report littering on land owned by Somerset Council.
If the litter is in the middle of a road, report it to Somerset Council on their Hazards on the road page or by phoning 0300 123 2224.
Somerset Council are not able to remove litter from private land. This includes private shopping centres, colleges, schools, parish council and housing associations. This is the responsibility of the landowner and any incidents will need to be reported to them directly.
Somerset Council provides a number of services, use the link below to find out about Council Tax, Housing, Housing Benefit, Recycling, Rubbish collections and more.
Somerset Council: 0300 123 2224
If you are aware of any lost or found items in Somerton Town Council’s parks, Edgar Hall or Somerton Cemetery please let us know.
Somerton Town Council: 01458 272236
Email: [email protected]
You can also report lost items to Avon and Somerset Police or via Report My Loss using this link.
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Wessex Country Market, is held, every Saturday in the Unicorn skittle alley and offers a wide variety of artisan produce. All baked goods are home made and ingredients locally sourced. There are jams, marmalades, chutney and pickle unique to this market. Locally sourced butter, cheese, meat and fresh vegetables in season.
Unicorn Hotel Skittle Alley, West Street, Somerton, TA11 7PR
9:00am until 12:00pm
If you are struggling with your mental health or are worried about a friend or family member, please phone Somerset Mindline for support on 01823 276892 or freephone 0800 138 1692.
Or you can visit Open Mental Health (Somerset’s Mental Health Alliance) to find help and support.
In an emergency, dial 999.
Somerset Council also offers services and support for mental health and wellbeing. Please click on the link below to find out more.
https://www.somerset.gov.uk/health-safety-and-wellbeing/mental-health-and-wellbeing/
Somerset Council: 0300 123 2224
In Somerset, Somerset Council expect some mud on roads, particularly in areas where farming is a major activity. But it is an offence to leave mud and other material on the road, and people who do so may be liable to prosecution and for the cost of cleaning it up.
If mud constitutes a danger or obstruction, action may be required to have it removed. Whether any action is taken will depend on how much and where the mud is.
Report mud on the road to Somerset Council using the link below.
https://www.somerset.gov.uk/roads-travel-and-parking/mud-on-the-road/
If you need to report a problem outside of Monday to Friday 8.30am to 5pm and you believe it is urgent and a risk to public safety, please phone 0300 123 2224.
Please phone reports of mud on ‘A’ class roads (for example A38) straight to the police on 101.
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Under the Noxious Weeds Act 1959, Somerset Council are responsible for controlling certain noxious weeds, including ragwort. This must be removed where it is reported as causing a nuisance to highway users or adjoining landowners.
Use the link below to report nnoxious weeds.
https://www.somerset.gov.uk/roads-travel-and-parking/harmful-or-poisonous-weeds/
Contact Somerset Council direct on: 0300 123 2224
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During the growing season Somerset Council carry out a number of environmental maintenance operations to help keep all road users safe.
Individual homeowners are responsible for overhanging or overgrown hedges on their property.
If a tree or hedge from a private garden overhangs and causes an obstruction to a pavement, please report it to Somerset Council.
Report an overgrown hedge or grass verge, next to or near to roads and pathways (including cycle paths) by using the link below.
https://www.somerset.gov.uk/roads-travel-and-parking/overgrown-verge-or-hedge-on-the-road/
Or contact Somerset Council direct on 0300 123 2224.
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Somerset Council control unauthorised signs and goods displayed on a highway footway or pavement to ensure the safety of the public.
Please report all obstructions to Somerset Council using the link below:
Or contact Somerset Council direct on 0300 123 2224.
You can report a fault or problem with a pedestrian crossing to Somerset Council.
https://www.somerset.gov.uk/roads-travel-and-parking/report-a-problem-on-the-road/
Somerset Council: 0300 123 2224
Somerset Council does not provide a service for the removal of insects – including bees, wasps and ants – or birds and small mammals.
You should contact a specialist provider. DIY pest control treatments are often available from good DIY shops, ironmongers, garden centres and pet shops. Always follow the instructions very carefully.
You can find information about a wide range of pests on the British Pest Control Association (BPCA) website.
Please visit the Somerset Council Website to find informaiton on how to subit, view and comment on planning applications in South Somerset and on building regulations for homeowners.
Somerset Council: 0300 123 2224
To find out more about how Somerton Town Council is involved with planning locally please click on this link or call 01458 272236.
There are a wide variety of play areas in Somerton. Some are managed by Somerton Town Council and others by Somerset Council.
Please call Somerton Town Council if you are aware of any faulty play equipment. That way we can ensure it is dealt with either by our Facilities Team or Somerset Council where appropriate.
Somerton Town Council: 01458 272236
Somerset Council: 0300 123 2224
For more information, visit our Play Areas Website page.
There are lots of ways you can get in touch with your local police. You can call the dedicated 101 number, make contact via the website https://www.avonandsomerset.police.uk/contact/ speak to an officer, call in to your local station and when appropriate, dial 999.
When to call 101 and 999:
If a crime is occurring now, or has just happened, call 999. If it isn’t urgent or you are asking for an update or information then call 101.
For non-urgent crime you can report it online via the online secure reporting link below. You can also report crime anonymously and securely to Crimestoppers or by calling 0800 555 111.
Somerset Council repair potholes and other road defects, and maintain our roads, for the safe access of all road users.
Report potholes, road damage and edge loss using the link below.
Somerset Council: 0300 123 2224
There are over 9000 public rights of way in Somerset. Somerset Council are responsible for making sure that the network of paths is free from obstruction and easy to use.
You can report problems on public rights of way (including footpaths, bridleways and byways) by using the Explore Somerset map available to access here.
Somerset Council: 0300 123 2224
The public toilets in Somerton are located at Unicorn Car Park, TA11 7PR. These are managed by Somerton Town Council and include accessible toilets for the disabled and baby changing facilities.
To report any issues with the public toilets, please contact the Town Council on 01458 272236 or by email:
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Somerset Council are responbile for road repairs and maintenance.
You can report any problem on the road including potholes, pay parking fines, view information on loading permits and more on the Somerset Council website using the link below.
Somerset Council: 0300 123 2224
Report a problem with street and roadworks to Somerset Council here.
Somerset Council: 0300 123 2224
Somerset Council manage road closures under the Road Traffic Regulation Act. You can find out more about local road closures by using the link below. It provides a map where you can search for current and future planned roadworks, including road closures and events.
Somerset Council: 0300 123 2224
Somerset Coumncil put markings on the road, such as ‘give way’ markings, school ‘keep clears’ and bus stop markings, to make them safe for everyone. Read more about road markings
Contact Somerset Council to report road markings that are unclear, damaged or missing reflective road studs, or to request new road markings using the link below.
https://www.somerset.gov.uk/roads-travel-and-parking/report-a-problem-on-the-road/
Somerset Council: 0300 123 2224
You can report a road or verge obstruction to Somerset Council by using this link.
Somerset Council: 0300 123 2224
If you have an immediate homelessness situation and you have nowhere safe to sleep tonight, call Somerset Council urgently on 0300 123 2224.
If calling after 5pm, on a weekend or on a bank holiday, call the out of hours service on 0300 1232327.
If you wish to alert local agencies about someone who is rough sleeping who in turn will try to help the person access support and accomodation by using StreetLink
If you believe that the person you are concerned about is under 18, please call 999.
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If you are worried about a child, a young person under the age of 18, or a vulnerable adult you should contact Somerset Council on 0300 123 2224.
If you or the person you are concerned about is in danger and immediate action is required, you should ring the emergency services on 999.
To speak to a social worker outside of office hours phone the Emergency Duty Team (EDT) on 0300 123 23 27.
Police: 101
Somerset Council launched on 1st April 2023. It is the new unitary council which brings together the services provided by the four district councils in Somerset (Mendip, Sedgemoor, Somerset West and Taunton and South Somerset) alongside the services provided by Somerset County Council.
Somerset Council: 0300 123 2224
If you are caught speeding, you can find advice and further on the Avon and Somerset Police Website.
Somerset Couincil are responsible for maintaining street lights on all adopted highways. An adopted highway is a road, footpath or bridleway that is maintained at public expense, usually by the highway authority.
Somerset Council are also responsible for street lights on unadopted highways on our land, for example, car parks, parks, and amenity areas. An unadopted highway is a street which is not maintained by the local highway authority at public expense.
Report a problem with a street light using the link below.
Somerset Council: 0300 123 2224
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Visit the Police traffic pages to keep up to date with local and national traffic information in order to help you plan ahead for your journey.
Report faulty traffic lights to Somerset Council, who will investigate your report as soon as possible and take appropriate action to make it safe.
Somerset Council: 0300 123 2224
Overgrown trees are the responsibility of the land owner, usually privately owned or Somerset Council.
Information and Advice on Tree Maintenance is listed on the Somerset Council Website.
Somerset Council: 0300 123 2224.
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Somerset Council deal with issues of unauthorised encampment by Gypsies and Travellers on Somerset Council land or highways. Please click on the link below to report an unauthorised encampment.
If it is on private land, please inform the police.
Private land owners can access this guidance to assist them dealing with trespass due to encampments.
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If you are on a public mains water supply in the South Somerset area this is supplied by Wessex Water. Wessex Water is responsible for providing fresh, high quality water services and sewerage services.
If you experience a water leak, a toilet/drainage flooding, issues with your water supply or a manhold cover or lid, or with the taste/appearence with your drinking water, you can report it online to Wessex Water using the link below.
https://www.wessexwater.co.uk/report-a-problem
Your water can also be from a private water supply such as water from a well, spring or borehole, river or rain water.
Please let us know of any problems or concerns with this website, or you think something is missing or needs adding, using the contact details below.
Somerton Town Council: 01458 272236
Email: [email protected]
Please report all instances of weeds on the road or pavement to Somerset Council using the link below.
Somerset Council: 0300 123 2224